Lenders that partner with MSA have happier customers. Our legendary service is fast, professional and famously friendly. And now we are delivering our clients an end-to-end digital solution that is beautiful and simple.
From our mobile VOI App through to digital loan documentation, MSA’s Sign2Settle technology allows for seamless integration with DocuSign and PEXA that delivers an unrivalled end-to-end solution without touching a single piece of paper. More information
What people are saying about us...
We love what our customers have to say about us, below are just a few of the great comments we get everyday.
Annie Nhan from you Sydney office has gone far and away beyond her requirements to assist in getting a settlement to occur when she simply could have let it slide and not happen. This file has been a real challenge to enable a refinance and purchase settlement to be booked. Responsive, proactive and exceptionally polite are the words that encapsulate Annie’s performance. In this matter, MSA can truly be proud of Annie’s commitment and how she portrays MSA in a great light.
Brenton Hunt - LFS – Lifeline Financial Services
I usually do not write emails like this but the amazing customer service I’ve had over the phone and in person deserves recognition. Megan has been so polite and outstanding on such a difficult file. It is really nice to experience service like this and is very much appreciated.
Kind regards Ana Sijercic
Mariam Allam and Emma Neiberding
Good morning Sam
I just wanted to take some time this morning to relay to you some fantastic customer service from your two above mentioned staff. I am an AFG Broker and have been doing financial services for the past 40 years (27 years banker, 13 years Broker). Please pass on my congratulations to Mariam and Emma on a job well done.
One of the major reasons we chose to go with this lender was because of MSA's legendary settlement service.
I recently completed a survey initiated by a lender and put MSA right on top.
Kind Regards Navjeet Singh Matta - Gain Homeloans
Thank you so much Megan
I am extremely impressed with the service I have received from you. You certainly have gone over and above my expectations. You always kept me updated promptly and efficiently, nothing was too much trouble for you. You took the hard work out of settlement. Thank you once again, it has a pleasure dealing with you.