What people are saying about MSA
We love what our customers have to say about us, below are just a few of the great comments we get everyday.
Annie Nhan from you Sydney office has gone far and away beyond her requirements to assist in getting a settlement to occur when she simply could have let it slide and not happen. This file has been a real challenge to enable a refinance and purchase settlement to be booked. Responsive, proactive and exceptionally polite are the words that encapsulate Annie’s performance. In this matter, MSA can truly be proud of Annie’s commitment and how she portrays MSA in a great light.
LFS – Lifeline Financial Services
Hi Sally, I just wanted to take a moment to thank you for the excellent service myself and my clients receive from you consistently. It is rarely acknowledged when a business and their staff provide a unique service. I really want to thank you! I have never had a bad dealing with MSA and you are always fabulous!
Thank you so much! Looking forward to working with you in the new year (or sooner!) Thanks again Sally.
Director – Finance Professional
Just wanted to pass on my appreciation of John Makhoul’s work in the discharge settlement of two properties from PLAN Lending for my client. John was extremely helpful in his willingness to go the extra mile in achieving a deadline to avoid a court injunction and a massive headache. John’s experience was paramount and his service was well beyond expected. He kept in touch with myself and my staff and assisted incoming lenders in pushing things along.
It’s very rare when dealing with discharging lenders because they have little regard for assistance in matters that don’t involve a purchase. John’s assistance and clarity around processes and timing was invaluable in us getting the matters over the line, and his assuredness took a huge weight off my shoulders. Again, a huge thank you to John, he has done wonders for the reputation of your firm.
I just wanted to call out Ipek for her work on getting this settlement booked and finalised and the amount of work that she put into this. Ipek spent 2 days probably largely dedicated to this one settlement and went above and beyond in trying to get a booking for us. Ipek rang multiple bankers, associates and business contacts and finally managed to get it booked by our deadline.
Ipek kept in constant contact with me during this time so I knew exactly what was happening and where this was at. Appreciate her ownership and she played a big part in getting this client across, smoothly and without delay. Thanks again!!
Hi Danica, Just writing this email to thank you for all your hard efforts. You have gone above and beyond to make sure my files settle without any issue. You have been prompt and very understanding. You are a great asset to the MSA RAMS team. I strongly suggest that you get a decent pay rise. Please forward this email to your superiors so that your hard work does not go unnoticed. This message is also to all of the RAMS MSA team. Thanks to you all for your hard efforts.
Some positive feedback from my experiences today with one of the Paralegal's at MSA SA. My client was having a few issues executing her loan documents (confusion around the change of name form and requirements). Siobhan Gunter, was emailing my client this morning assisting, the client then personally dropped the documents into MSA SA and advised Siobhan that this has been done, Siobhan then emailed the client.
WI am really impressed with the customer service from Siobhan to my client, she then sent a following email confirming that settlement is booked in for Wednesday!
Thank you so much yet again for all your assistance in regards to having this matter settled. Your assistance in this matter was outstanding and our clients have now gone away on holidays very grateful for all of the help we received from your end.
We look forward to future dealings with yourself and MSA
You have become our go-to person at MSA for our Macquarie deals, and we really do appreciate all that you do to assist us in getting them settled!! Enjoy.
Hello from San Fransisco Jodie... I would like to thank you for getting this deal settled and would like to let you know that I was super impressed by your efforts. I appreciate all the hard work put in by yourself and your team. I look forward to doing more business with yourself and MSA.
I have been OVERLY impressed with the efficiency and assistance provided by MSA. Dealing with the major banks for so long I haven't had any dealings with MSA but I'm pleased to say I wish you were looking after a lot of other banks also :)
Thanks Laura, always impressed by the service offered by MSA National.
Thanks Jodie, We were impressed with you and the team at MSA the service for settlement delivery. Look forward in working you all again soon!
Dakin Investment Services
Well done to the MSA team. Very quick and efficient service from the moment approval was provided by the lender. Appreciate your assistance
Dare 2 Compare
Thank you all for your efforts in getting all the loans settled yesterday. It was a great team effort in getting this over the line....what seemed impossible initially. There is a happy customer so good work by everyone! Special thank you to Giselle for the personal involvement and passion in her work!
I would also like to make special mention of your young settlement clerks who come in to attend settlements. They are always courteous and helpful. Please pass on my compliments to their manager.
Thank you so much I really appreciate your assistance in getting these turned around so quickly, especially on a Friday afternoon.
I would like to thank you and the MSA team for your sense of urgency given our clients desperate need to settle this coming Monday.
Between our branch, RAMS credit, our regional manager and your team we made it happen. This my friend is why we are in our chosen field, I'm sure.
I can’t thank enough for your input on this file. Sid, I would like to mention that Vanessa exceeded our expectations and were simply just awesome! She delivered on promises and made the whole process very easy.
Keep up the good work guys!
I want to point out Dimitiri Haddad from who has been extremely helpful this whole year! Not only this year but even when I was working with UBank he has been the same... He truly represents MSA’s values on his sleeve.
It’s not just his great personality but it’s his honest and helpful manner is what stands him out. I know each year we have busy periods and stressful times, but he is always eager to help when he can and is honest if he can’t. But will always find the best resolution to any matter put in front of him. He is a true leader and it is always a pleasure working with him.
His team are all wonderful and it is a reflection of a great Team Leader.
Thank you. I would like to say that we are very impressed with your service levels - seriously cannot fault you guys. We've submitted two applications this month (our first two with LMG) and they've both been smooth sailing. Will definitely be sending more business your way :)
Michael and I would just like to tell you how much we appreciate the efforts of Megan. Megan is always very professional, extremely efficient and thorough with all of our matters. We have many loans going through MSA and it is wonderful to have someone that gives exceptional service we can always count on.
Admin Support Officer
Thanks for the update Megan, you were great through the certification stage. I LOVE when we have to deal with only ONE contact with MSA it makes files move very smoothly.
Hi Mariam and Anthony, As always a great service from MSA. Thanks Mariam for all your help throughout. Keep up the great work
Our Mortgage Options
Thank you Kieren for getting back to me; much appreciated with all the stress
Virgin/Macquarie/Perpetual Ltd have caused me, not just with this matter either. I appreciate that you replied to me, not that you had to; but this shows the difference of true client care, not that you are working for us; (the little fish); but you have seen the true fairness in all of this.
Mrs Tracey Lee Ross
Thanks so much for confirming the loan has settled. Yes I would like to pass on my feedback - I think you all did an amazing job. Everyone was very helpful and worked hard to ensure this settlement happened without delay. Thank you to you and the MSA team for making this happen!
Leah Anderson & Associates Finance Specialists
Hi Megan, Thank you for keeping me informed during the settlement process. The communication and progress was efficient and professional, it helped me manage the clients expectation of the settlement. I look forward to working with you again soon.
Aussie Home Loans
Hi Reema, I just wanted to take the time to say thanks and express that I appreciate your prompt and friendly service. Helping push through the special payment is A great service.
I just wanted to pass on my sincere thanks and appreciation of the service provided by your team member, Iasmina. In the past 24 hours she has gone above and beyond standard service levels to assist us with the above discharge matter and we cannot praise her highly enough.
Hi Rose, Outstanding service! You put FMS, Gardens, SAIG etc. miles behind!
I would like to share a great experience that I had with one of your team, Ron Prasad. Very fortunate that I come across Ron, who take the extra mile, takes the ownership of a complex problem and being very patient helping our mutual client resolving the issue.
From my dealings with most other team members from various institutions, I rarely come across with someone with fantastic attitude and willing to assist with a problem right to the very end. I highly recommend Ron, praise all his effort and very grateful for all his help.
Yellow Brick Road
I just want to express my gratitude to Ron Prasad for the assistance he provided in having a file settled last Friday that was quickly escalating into a total disaster and pending complaint to the Credit Ombudsman due to incessant delays that was causing the client money and personal distress.
Ron took control, called the client and also spoke to myself and the settlement was effected promptly. He is a valuable member of your team and turned an extremely unpleasant experience into a satisfactory result.
Thank you for being so prompt with my case. I am very grateful for your efficiency and professionalism when managing my case. I am thankful you have understood my need to have this done quickly and I really value that. Thanking you and I hope I can work with you again.
I have been in the industry since 1985 and cannot speak highly enough of the service and efficiency of MSA, I would like to personally thank Brittany for her efforts throughout the entire process she has been an absolute pleasure and professional to deal with she went over and beyond my expectations. Thank you…
Finance Consulting Australia
Hi Anne, Thanks for letting me know and for all of your help on a most difficult file. MSA’s service is always excellent but you have gone above and beyond the call of duty with this one.
Thanks again for your support and every wonderful MSA staff’s efforts. I’ve copied everyone in MSA I had contacted with in this email to acknowledge their impressive capability to handle urgent deals. I especially want to say thank you to Ipek who managed to settle this loan on last Friday when the customer just returned docs on last Wednesday. She is patient, nice, knowledgeable and willing to help in many instances!
All in all, you all are brilliant! I have no doubt that we all will work well in the future
I just wanted to let you know of the outstanding service that your staff member John Makhoul provided us with earlier this week in helping to get a settlement booked in after a lengthy delay with the incoming lender we were working with. We had a related purchase settlement which had numerous delays to which our client was hit with penalty fees and interest due to not being able to settle on time.
John was able to assist in booking in the required discharge settlement when required and even called in a favor with one of his contacts at the settlement agent when we were told by the agent that they could not move settlement due to MSA not being ready, which was not the case at all. Thanks to John's efforts here, he saved the client over $200 in extra penalties with his can do attitude.
I only wish there was more people like John out in the finance world!
I reached out to Danielle yesterday when I was having trouble getting a settlement booked in. I believe the file manager, Brittany, had been off sick so I was unsure of who to go to.
Danielle instantly responded to my email with saying that she will follow up with the OFI. The OFI was not ready but Danielle told me should would call back again that day- even giving me a 2 hour time frame. Danielle called back that day and told me she would have an update by 10am the next day. Due to her persistence, she managed to get hold of the OFI case manager and persevered with them until she made a booking. She called me straight away today.
I feel in this situation, Danielle has gone way over and above to ensure that we received a timely result. As we all know, booking in discharges can be tiresome. This could have potentially dragged on for another week or so but due to her efforts she has turned around the client experience to be an incredibly positive one.
Danielle fully familiarised herself with the file so she knew the full scenario which I feel allowed her to respond to the questions that the OFI received, without coming back to us and doubling up on questions that had already been answered. All in all, we are extremely impressed with the level of customer service she has provided to us and her delightful manner and email tone has made her a pleasure to deal with.
Firstly I have been so impressed by your efforts in getting this file to completion at the busiest time of the year and can only give you the highest praise for your excellent customer service. I would also like to acknowledge and thank Tony Lu and Emma Neiberding for their super quick actions in getting documents issued.
All in all the service from MSA has been nothing short of outstanding in the handling of this matter.
I find the MSA National process exceptional. Everything is kept up to date... I'm always aware of what's going on and for me, each time the settlements have been flawless and the staff so helpful. I love dealing with you and your team.
Thank you for the email and update. That is great news. I am just replying as I am definitely impressed with MSA's work on this file. Deanna and Stephanie helped out a great deal. Thanks again for your help.
Thank you so much Dimitri. I can’t begin to tell you how happy you have made one little lady and moreover how much angst and grief you have saved me. Have a great day and thank you for your personal overseeing of this matter for me.
Thank to you and all your Staff for your professional service you provide. It has been a great pleasure and privileged to know you…. It has been a great year in 2017 and will better & bigger in 2018.
Just wanted to let you know Sam that Sarah and Priya were great in looking after this urgent RAMS advance matter to my clients in readiness of settlement this afternoon. They were efficient and very communicative. I sincerely appreciate their hard work to make this happen is such short notice. Thank you; great team work!
I would like to thank you and the whole team at MSA. These files have not been easy to get to settlement and you have done an excellent job. I thank you for your assistance
Aussie Home Loans
Hi Rachael, Thank you very much, for getting this to settlement within 2 days of receiving the original documents. Both myself and the client are very appreciative and given the time of year even more so. Enjoy the weekend and again thank you for the speed involved and for making it happen.
Deb A Silver
I would like to thank you for your diligence and persistence with this matter. The matter was complex and you persevered, with feedback and your communication with this matter was greatly appreciated- keeping us in the loop at all times.
Your professionalism, diligence and expertise is greatly appreciated and overall a great outcome for our mutual clients.
Thanks so much again for all your assistance with this one Reema. I understand that you have been having to field a number of calls and emails from this client and myself and you have been wonderful to deal with throughout.
Just want to congratulate you on your excellent service and phone manner. Very timely with getting back to me/client and just really polite in all of my dealings.
This is an email to let you know what an amazing team you have, our office is set break what we believe is a rams record this month in settlements. This would not have been possible without MSA but mainly the team we deal with on a daily basis
Sarah, Mary, Ipek, Reema, Priya, Tamara. Docs prep team being Deanna, Emma. They are just so helpful, they are amazing and so much fun to work with… What a great team,
I just wanted to share the below email from one of my brokers, regarding the Great work that Geoff Erskine has done. I do appreciate all the work you guys do for us, it is a” Breath of fresh air “ dealing with an organisation that care. Thank You!
We refer to Mr John Makhoul of your office and would like to advise we have been over the moon with his service, we recommend him for a payrise. His services have been amazing, we are so happy to be dealing with a professional. As we are aware MSA have been through quite a number of employees and hope we can continue the business with John Makhoul.
He really is one in a million.
Just wanted to provide some very positive feedback regarding a recent situation that Gabriele Sperling at MSA helped me with.
We were very close to having a breach of contract due to a deposit bond issue with a young couple purchasing their first home (fast track). The couple had to apply for an extension to allow time for us to get 2nd Mortgage consent from the clients guarantors – which was going to take a long time, putting their extension and deposit at risk. Gabriele was able to liaise with NAB in NSW, me, settlements and the consent team at St George and we were able to get their deposit bond in one day before their deadline. The clients were absolutely amazed and very grateful. Now we are on track for settlement and all parties involved are feeling good about moving forward.
Really want to say a big thankyou to Gabriele for her amazing work on this one!!
I usually do not write emails like this but the amazing customer service I’ve had over the phone and in person deserves recognition. Megan has been so polite and outstanding on such a difficult file. It is really nice to experience service like this and is very much appreciated.
I would like to praise one of your staff members John Makhoul. He has made the process of a discharge booking easy. He has been efficient and has gone above and beyond. I have had to call him a few times and each time he has been patient with me and chased what needs to be done. Thank you to John for providing a great service and having my file run smoothly.
I hope you know we appreciate it. Even our clients know you!!! We tell them how much you help us at the final stages of their loan. Truly, thank you for what you do.
Thank you so much for sending this Settlement Letter through and providing a smooth transaction process for settlement.
I look forward to dealing with MSA in the future.
Territory Finance Group
One of the major reasons we chose to go with this lender was because of MSA's legendary settlement service. I recently completed a survey initiated by a lender and put MSA right on top.
Navjeet Singh Matta
Thank you so much Megan
I am extremely impressed with the service I have received from you. You certainly have gone over and above my expectations. You always kept me updated promptly and efficiently, nothing was too much trouble for you. You took the hard work out of settlement. Thank you once again, it has a pleasure dealing with you.
Leanne Maree Correia
Aussie Home Loans
Appreciate the smooth and efficient service from MSA and in particular you personally.
My experience with MSA National is always brilliant. Nothing is ever too much trouble for you guys and you always exceed my expectations. Thank you MSA !!
Just a quick feedback. MSA is one of the easiest firms to deal with, very organised and helpful. Makes life easier for new brokers like myself.
Many thanks !
Dealing with MSA is an absolute pleasure compared to other organisations.
Aussie Home Loans
Mariam Allam and Emma Neiberding
Good morning Sam
I just wanted to take some time this morning to relay to you some fantastic customer service from your two above mentioned staff.
I am an AFG Broker and have been doing financial services for the past 40 years (27 years banker, 13 years Broker).
Please pass on my congratulations to Mariam and Emma on a job well done.
GJP Financial Services
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