What people are saying about MSA


We love what our customers have to say about us, below are just a few of the great comments we get everyday.

Some positive feedback from my experiences today with one of the Paralegal's at MSA SA. My client was having a few issues executing her loan documents (confusion around the change of name form and requirements). Siobhan Gunter, was emailing my client this morning assisting, the client then personally dropped the documents into MSA SA and advised Siobhan that this has been done, Siobhan then emailed the client.

WI am really impressed with the customer service from Siobhan to my client, she then sent a following email confirming that settlement is booked in for Wednesday!

Andrew Prakash
Macquarie

Thank you so much yet again for all your assistance in regards to having this matter settled. Your assistance in this matter was outstanding and our clients have now gone away on holidays very grateful for all of the help we received from your end.

We look forward to future dealings with yourself and MSA

Melanie Donaldson
Honeycomb Wealth

You have become our go-to person at MSA for our Macquarie deals, and we really do appreciate all that you do to assist us in getting them settled!! Enjoy.

Samantha Martin
Mason Roberts

Hello from San Fransisco Jodie... I would like to thank you for getting this deal settled and would like to let you know that I was super impressed by your efforts. I appreciate all the hard work put in by yourself and your team. I look forward to doing more business with yourself and MSA.

Salim Rahmati
Oxygen

I have been OVERLY impressed with the efficiency and assistance provided by MSA. Dealing with the major banks for so long I haven't had any dealings with MSA but I'm pleased to say I wish you were looking after a lot of other banks also :)

Sharyn Burgess
Mortgage Choice

Thanks Laura, always impressed by the service offered by MSA National.

Chris Straw

Thanks Jodie, We were impressed with you and the team at MSA the service for settlement delivery. Look forward in working you all again soon!

Harold Dakin
Dakin Investment Services

Well done to the MSA team. Very quick and efficient service from the moment approval was provided by the lender. Appreciate your assistance

Robert Cribb
Dare 2 Compare

Thank you all for your efforts in getting all the loans settled yesterday. It was a great team effort in getting this over the line....what seemed impossible initially. There is a happy customer so good work by everyone! Special thank you to Giselle for the personal involvement and passion in her work!

Vinay Singh
Smartline

I would also like to make special mention of your young settlement clerks who come in to attend settlements. They are always courteous and helpful. Please pass on my compliments to their manager.

Andy McNeill
Spectrum Solutions

Thank you so much I really appreciate your assistance in getting these turned around so quickly, especially on a Friday afternoon.

Pietro Sciotto
Avenue Financial

I would like to thank you and the MSA team for your sense of urgency given our clients desperate need to settle this coming Monday.

Between our branch, RAMS credit, our regional manager and your team we made it happen. This my friend is why we are in our chosen field, I'm sure.

Vas Nikolovski
Rams

I can’t thank enough for your input on this file. Sid, I would like to mention that Vanessa exceeded our expectations and were simply just awesome! She delivered on promises and made the whole process very easy.

Keep up the good work guys!

Manjit Walia
Rams

Thank you. I would like to say that we are very impressed with your service levels - seriously cannot fault you guys. We've submitted two applications this month (our first two with LMG) and they've both been smooth sailing. Will definitely be sending more business your way :)

Janay Schapira
Loan Market

Hi Mariam and Anthony, As always a great service from MSA. Thanks Mariam for all your help throughout. Keep up the great work

Diane Yeates
Our Mortgage Options

Thank you Kieren for getting back to me; much appreciated with all the stress

Virgin/Macquarie/Perpetual Ltd have caused me, not just with this matter either. I appreciate that you replied to me, not that you had to; but this shows the difference of true client care, not that you are working for us; (the little fish); but you have seen the true fairness in all of this.

Mrs Tracey Lee Ross

Thanks so much for confirming the loan has settled. Yes I would like to pass on my feedback - I think you all did an amazing job. Everyone was very helpful and worked hard to ensure this settlement happened without delay. Thank you to you and the MSA team for making this happen!

Leah Anderson
Leah Anderson & Associates Finance Specialists

Hi Megan, Thank you for keeping me informed during the settlement process. The communication and progress was efficient and professional, it helped me manage the clients expectation of the settlement. I look forward to working with you again soon.

David Suen
Aussie Home Loans

Hi Reema, I just wanted to take the time to say thanks and express that I appreciate your prompt and friendly service. Helping push through the special payment is A great service.

Paul Willis
Transport NSW

I just wanted to pass on my sincere thanks and appreciation of the service provided by your team member, Iasmina. In the past 24 hours she has gone above and beyond standard service levels to assist us with the above discharge matter and we cannot praise her highly enough.

Harry Inns

Hi Rose, Outstanding service! You put FMS, Gardens, SAIG etc. miles behind!

Stanley Duan

I would like to share a great experience that I had with one of your team, Ron Prasad. Very fortunate that I come across Ron, who take the extra mile, takes the ownership of a complex problem and being very patient helping our mutual client resolving the issue.

From my dealings with most other team members from various institutions, I rarely come across with someone with fantastic attitude and willing to assist with a problem right to the very end. I highly recommend Ron, praise all his effort and very grateful for all his help.

David Chia
Yellow Brick Road

I just want to express my gratitude to Ron Prasad for the assistance he provided in having a file settled last Friday that was quickly escalating into a total disaster and pending complaint to the Credit Ombudsman due to incessant delays that was causing the client money and personal distress.

Ron took control, called the client and also spoke to myself and the settlement was effected promptly. He is a valuable member of your team and turned an extremely unpleasant experience into a satisfactory result.

Wanda Rowan
Personalised Mortgages

Thank you for being so prompt with my case. I am very grateful for your efficiency and professionalism when managing my case. I am thankful you have understood my need to have this done quickly and I really value that. Thanking you and I hope I can work with you again.

Juanita White

I have been in the industry since 1985 and cannot speak highly enough of the service and efficiency of MSA, I would like to personally thank Brittany for her efforts throughout the entire process she has been an absolute pleasure and professional to deal with she went over and beyond my expectations. Thank you…

Karl
Finance Consulting Australia

Hi Anne, Thanks for letting me know and for all of your help on a most difficult file. MSA’s service is always excellent but you have gone above and beyond the call of duty with this one.

Gary Huggins

Thanks again for your support and every wonderful MSA staff’s efforts. I’ve copied everyone in MSA I had contacted with in this email to acknowledge their impressive capability to handle urgent deals. I especially want to say thank you to Ipek who managed to settle this loan on last Friday when the customer just returned docs on last Wednesday. She is patient, nice, knowledgeable and willing to help in many instances!

All in all, you all are brilliant! I have no doubt that we all will work well in the future

Daniella Pan
Rams

I just wanted to let you know of the outstanding service that your staff member John Makhoul provided us with earlier this week in helping to get a settlement booked in after a lengthy delay with the incoming lender we were working with. We had a related purchase settlement which had numerous delays to which our client was hit with penalty fees and interest due to not being able to settle on time.

John was able to assist in booking in the required discharge settlement when required and even called in a favor with one of his contacts at the settlement agent when we were told by the agent that they could not move settlement due to MSA not being ready, which was not the case at all. Thanks to John's efforts here, he saved the client over $200 in extra penalties with his can do attitude.

I only wish there was more people like John out in the finance world!

Gary Rowe
Mortgage Choice

I reached out to Danielle yesterday when I was having trouble getting a settlement booked in. I believe the file manager, Brittany, had been off sick so I was unsure of who to go to.

Danielle instantly responded to my email with saying that she will follow up with the OFI. The OFI was not ready but Danielle told me should would call back again that day- even giving me a 2 hour time frame. Danielle called back that day and told me she would have an update by 10am the next day. Due to her persistence, she managed to get hold of the OFI case manager and persevered with them until she made a booking. She called me straight away today.

I feel in this situation, Danielle has gone way over and above to ensure that we received a timely result. As we all know, booking in discharges can be tiresome. This could have potentially dragged on for another week or so but due to her efforts she has turned around the client experience to be an incredibly positive one.

Danielle fully familiarised herself with the file so she knew the full scenario which I feel allowed her to respond to the questions that the OFI received, without coming back to us and doubling up on questions that had already been answered. All in all, we are extremely impressed with the level of customer service she has provided to us and her delightful manner and email tone has made her a pleasure to deal with.

Polly Hoynes-Robson
Loan Market

Firstly I have been so impressed by your efforts in getting this file to completion at the busiest time of the year and can only give you the highest praise for your excellent customer service. I would also like to acknowledge and thank Tony Lu and Emma Neiberding for their super quick actions in getting documents issued.

All in all the service from MSA has been nothing short of outstanding in the handling of this matter.

Paul Kiely
PFK Finance

I find the MSA National process exceptional. Everything is kept up to date... I'm always aware of what's going on and for me, each time the settlements have been flawless and the staff so helpful. I love dealing with you and your team.

Nicole Green
Unique FP

Thank you for the email and update. That is great news. I am just replying as I am definitely impressed with MSA's work on this file. Deanna and Stephanie helped out a great deal. Thanks again for your help.

Michael Vasilaras
Loan Market

I would like to thank you and the whole team at MSA. These files have not been easy to get to settlement and you have done an excellent job. I thank you for your assistance

Colin Casey
Aussie Home Loans

Hi Rachael, Thank you very much, for getting this to settlement within 2 days of receiving the original documents. Both myself and the client are very appreciative and given the time of year even more so. Enjoy the weekend and again thank you for the speed involved and for making it happen.

Deb A Silver
MLC

I would like to thank you for your diligence and persistence with this matter. The matter was complex and you persevered, with feedback and your communication with this matter was greatly appreciated- keeping us in the loop at all times.

Your professionalism, diligence and expertise is greatly appreciated and overall a great outcome for our mutual clients.

Karen Ralph
Bliss Conveyancing

Thanks so much again for all your assistance with this one Reema. I understand that you have been having to field a number of calls and emails from this client and myself and you have been wonderful to deal with throughout.

Just want to congratulate you on your excellent service and phone manner. Very timely with getting back to me/client and just really polite in all of my dealings.

Robert Clements
Rams

This is an email to let you know what an amazing team you have, our office is set break what we believe is a rams record this month in settlements. This would not have been possible without MSA but mainly the team we deal with on a daily basis

Sarah, Mary, Ipek, Reema, Priya, Tamara. Docs prep team being Deanna, Emma. They are just so helpful, they are amazing and so much fun to work with… What a great team,

Ryan Gair
Rams

I just wanted to share the below email from one of my brokers, regarding the Great work that Geoff Erskine has done. I do appreciate all the work you guys do for us, it is a” Breath of fresh air “ dealing with an organisation that care. Thank You!

Karen Jones
Advantedge

We refer to Mr John Makhoul of your office and would like to advise we have been over the moon with his service, we recommend him for a payrise. His services have been amazing, we are so happy to be dealing with a professional. As we are aware MSA have been through quite a number of employees and hope we can continue the business with John Makhoul.

He really is one in a million.

SCS2

Just wanted to provide some very positive feedback regarding a recent situation that Gabriele Sperling at MSA helped me with.

We were very close to having a breach of contract due to a deposit bond issue with a young couple purchasing their first home (fast track). The couple had to apply for an extension to allow time for us to get 2nd Mortgage consent from the clients guarantors – which was going to take a long time, putting their extension and deposit at risk. Gabriele was able to liaise with NAB in NSW, me, settlements and the consent team at St George and we were able to get their deposit bond in one day before their deadline. The clients were absolutely amazed and very grateful. Now we are on track for settlement and all parties involved are feeling good about moving forward.

Really want to say a big thankyou to Gabriele for her amazing work on this one!!

Joshua Ebbels
Rams

I usually do not write emails like this but the amazing customer service I’ve had over the phone and in person deserves recognition. Megan has been so polite and outstanding on such a difficult file. It is really nice to experience service like this and is very much appreciated.

Ana Sijercic

I would like to praise one of your staff members John Makhoul. He has made the process of a discharge booking easy. He has been efficient and has gone above and beyond. I have had to call him a few times and each time he has been patient with me and chased what needs to be done. Thank you to John for providing a great service and having my file run smoothly.

Kylie Mason
JNT Legal

I hope you know we appreciate it. Even our clients know you!!! We tell them how much you help us at the final stages of their loan. Truly, thank you for what you do.

Warren Freeman
Cosimfree

Thank you so much for sending this Settlement Letter through and providing a smooth transaction process for settlement.

I look forward to dealing with MSA in the future.

Patricia Yovanovic
Territory Finance Group

One of the major reasons we chose to go with this lender was because of MSA's legendary settlement service. I recently completed a survey initiated by a lender and put MSA right on top.

Navjeet Singh Matta
Gain Homeloans

Thank you so much Megan

I am extremely impressed with the service I have received from you. You certainly have gone over and above my expectations. You always kept me updated promptly and efficiently, nothing was too much trouble for you. You took the hard work out of settlement. Thank you once again, it has a pleasure dealing with you.

Leanne Maree Correia
Aussie Home Loans

Thanks Nanrya,

Appreciate the smooth and efficient service from MSA and in particular you personally.

Nicholas Spolding
Advance Finance

My experience with MSA National is always brilliant. Nothing is ever too much trouble for you guys and you always exceed my expectations. Thank you MSA !!

Kim Johnston
Nectar Mortgages

Dear Linda,

Just a quick feedback. MSA is one of the easiest firms to deal with, very organised and helpful. Makes life easier for new brokers like myself.

Thank you

Sachin Nair
Creatus

Hi,

Many thanks !

Dealing with MSA is an absolute pleasure compared to other organisations.

Bob Wales
Aussie Home Loans

Mariam Allam and Emma Neiberding

Good morning Sam

I just wanted to take some time this morning to relay to you some fantastic customer service from your two above mentioned staff.

I am an AFG Broker and have been doing financial services for the past 40 years (27 years banker, 13 years Broker).

Please pass on my congratulations to Mariam and Emma on a job well done.

Kind regards

Greg Parkins
GJP Financial Services

"Brokers & Lenders who partner with MSA have happier Customers"