Message to Mortgage Brokers - Settlement Backup Measures
Essential Message to Mortgage Brokers from MSA National
This information relates to the documentation and settlement of home loans. There is a lot of
uncertainty about what will happen to 'paper' docs and settlements.
There are 3 touchpoints that are susceptible in the event that paper docs and paper settlements
cannot be exchanged via post or in person. They are:
1. Sending paper loan documents to be signed
2. Receiving paper documents to be verified by MSA
3. Non-PEXA paper settlements
In this video we explain our back-up measures for each touchpoint. More
MSA leads the Digital Revolution
Lenders that partner with MSA have happier customers. Our legendary service is fast, professional
and famously friendly. And now we are delivering our clients an end-to-end digital solution that is
beautiful and simple.
From our mobile VOI App through to digital loan documentation, MSA’s Sign2Settle technology allows
for seamless integration with DocuSign and PEXA that delivers an unrivalled end-to-end solution
without touching a single piece of paper. More
What people are saying about us...
We love what our customers have to say about us, below are just a few of the great comments we get
First time I have used MSA system! Very impressed with information at my finger tips in
real time!. Best system I have used in 20 years. But a system is only as good as the real
people behind it!.....So to all behind the system thank you for making this a wonderful
experience. Special thanks to Suzannah Kain for her quick responses and professional
assistance to make this happen.
Mal Bartley - Director - BFA Finance Pty Ltd
Your Sydney office has gone way beyond the requirements to assist in getting a settlement
to occur. It could easily not have settled. This file has been a real challenge, but
responsive, proactive and exceptionally polite staff at MSA made it happen.
Brenton Hunt - LFS – Lifeline Financial Services
I usually do not write emails like this but the amazing customer service I’ve had over the
phone and in person deserves recognition. Your staff have been so polite and outstanding on
such a difficult file. It is really nice to experience service like this and is very much
Kind regards Ana Sijercic
I just wanted to take some time this morning to relay to you some fantastic customer
service from your staff. I am an AFG Broker and have been doing financial services for the
past 40 years (27 years banker, 13 years Broker).
Please pass on my congratulations on a job well done.
One of the major reasons we chose to go with this lender was because of MSA's legendary
settlement service. I recently completed a survey initiated by a lender and put MSA right
Kind Regards Navjeet Singh Matta - Gain Homeloans
Thank you so much Megan
I am extremely impressed with the service I have received from you. You certainly have gone
over and above my expectations. You always kept me updated promptly and efficiently,
nothing was too much trouble for you. You took the hard work out of settlement. Thank you
once again, it has a pleasure dealing with you.